Performance: The Secrets of Successful ...

We all do hundreds of different things at work each day, but which ones really make a difference? And if you're managing other people, how do you improve their performance? Behaviour is what drives performance. Personality is not the issue. Definitive scientific research shows that less than 10% of the variance in a person's behaviour is explained by personality. Behaviour is the actions you take and the decisions you make. You can control these things; you can decide what to do and when to do it. You can see these things, and you can measure them. And because you can decide what to do in any situation you can determine, control and most importantly, improve, your performance. In fact, performance is all about doing the right thing at the right time.