Cover - James L. Heskett - What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms
James L. Heskett: What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms
Cover - James L. Heskett - What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms
What Great Service Leaders Know and Do - Creating Breakthroughs in Service Firms
James L. Heskett